Something broken, something confusing, or something you want changed — write to us and a person will read it.
Both reach us. If it is about your safety, say so in the subject line and we will look at it first.
GoSaath only accepts the email address your university gave you, because that is what proves you belong to the community you are matched within. A personal address will be refused. If your university is not on the list yet, you can ask for it from the sign-up screen.
Check your spam folder first — the message comes from no-reply@gosaath.sarmads.tech. You can ask for another code after a minute. If nothing arrives after that, email us and we will sort it out.
Passwords need at least 12 characters. There are no other rules.
Offering seats needs two things: a verified account, and a car saved in your profile. Verification happens automatically when you confirm your university email address, so if it is not showing as verified, email us.
A number only becomes visible once a seat request has been accepted. That is deliberate. Before you have agreed to travel together, nobody can see how to contact you either.
No. The app never asks for location permission and never reads your position. It works with general areas, never addresses, and there is no map following anybody. See the privacy policy.
Use Report a problem in the app. Reports go to a person, and we never tell the other party who reported them. You can also block anyone at any time — blocking is silent, and they are not told.
If you are in immediate danger, call 15 for police or 1122 for rescue. GoSaath cannot send anybody to you, and we would rather say so plainly than let you wait on us.
Profile → Settings → Delete account. It removes your profile, your commute and your vehicle details. If you cannot get into the app to do it, email us from the address on the account and we will do it for you.
When something breaks, these three things let us find it quickly: